If you are in an accident there may be injuries. IF NEEDED, ALWAYS CALL 911 FIRST FOR EMERGENCY ASSISTANCE. There are important things you should do at the scene of an accident. First and foremost make sure you are safe and if possible pull off to the side of the road. Stay calm and be courteous to all parties involved. For more detailed information review our accident checklist page.
We highly recommend utilizing our online contact form, or you can simply call us and set an appointment. When you do come in for your set appointment it will generally last 15-60 minutes, depending on the severity of the damage. We can accommodate walk-ins, but if you contact us first we can help find the best time to assist you.
Our Cedar Rapids Collision Center is open Saturday’s from 8:00 am – 12:00 pm for estimates and vehicle deliveries.
Yes, we do work with all insurance companies. We understand each insurance company’s claim handling procedures, and we will follow their guidelines for estimate submission in order to help speed up the claim process. As much as possible, we will serve as your liaison with the insurance adjuster handling your claim.
The state of Iowa protects your rights to have your vehicle repaired at ANY repair facility of your choosing. Unfortunately there is a lot of confusion on this. You may be told by an agent or adjuster that you HAVE to go to a certain place, and it’s simply not true. It is entirely up to you where you would like to have your vehicle repaired, and we would love the opportunity to earn your business.
We will be happy to assist you with making a rental reservations. By law, insurance companies will pay for a rental car if you are a claimant. If you are the insured, your insurance company will cover rental car expenses only if you have rental reimbursement on your policy. Rental car coverage starts the day your vehicle enters the shop for repair or when it is deemed not drivable.
We do have access to a shuttle service that runs continuously. Sometimes there may be a bit of a wait but we will do everything we can to get you where you need to go.
This is different for every repair. The original estimated completion date may change if additional damage is found, or if there are parts that are not immediately available. Once the damaged area of your vehicle is disassembled, blueprinted and parts are ordered, we can then update you with a more accurate completion date.
Parts that wear out and need replacement over time and use (i.e. tires, batteries & suspension parts) are commonly subject to betterment charges when they need replaced due to the collision. Betterment charges are determined by your insurance company and are prorated based on your vehicle mileage.
1. METALWORK: We provide a Lifetime Limited Warranty against defective workmanship to include welding and the application of materials utilized in making collision repairs against cracking, flaking, pitting or deterioration.
2. PAINTING, STRIPES AND DECALS: We provide a Lifetime Limited Warranty on painting-related priming and painting work against solvent blistering, peeling, hazing and excessive loss of pigmentation; and, a One (1) Year Limited Warranty on the application and adhesion of decorative stripes and decals, excluding defects which are caused by extreme environmental conditions to which the vehicle may be exposed.
3. PARTS: We guarantee that parts or materials used are of the highest quality. Those parts and materials are subject to the guarantee of that supplier. We will assist you in handling any claim under the supplier’s guarantee.
Yes. Proper paint matching requires a high level of skill, technique, and patience. Our paint technicians are trained and certified by our paint manufacturers.
You can wash your car immediately after taking delivery. We highly recommend avoiding commercial car washes for the first 30 days to avoid putting scratches and certain chemicals on your fresh coat of paint. To wash your vehicle, be sure to use an automotive wash soap that does not contain any wax and gently wash it with a soft microfiber towel or wash mitt. Also try to avoid parking under trees or where birds congregate. If bird droppings or tree sap does get on your fresh paint remove it as soon as possible with warm water and soap. After curing for 90 days, your paint will be ready for any paint protection, sealants or non-abrasive wax.
Have a Question of Your Own?
Have a question of your own you don’t see answered here? We’d be more than happy to help! Use our contact form to reach out to us with your questions or concerns and we will be in touch with you with a thorough answer as quickly as possible!